Terms of Service

It is my pleasure to create stationery for your special event. Booking my services confirms that you have reviewed my work through my website portfolio or social media platform and trust my calligraphic style and capabilities. Please do keep in mind that all of my work is created by me, by hand and there will be natural variations in my letterforms. This is the beauty of traditional calligraphy. Calligraphy is a subjective service and each project will result in a unique vision, ever- evolving style and technique.

Any payment received is considered as acceptance of my terms of service. 

Please do contact me if you have an upcoming project or any questions during the process. I aim to respond to emails within 24 hours. I am available to discuss details over the phone during the evenings 6pm- 7pm GMT.

As my schedule can vary, timely correspondence is key to delivering your project within the specified time frame. If correspondence is delayed, this can delay or even cancel the agreed upon services. This may also incur an additional fee to restart the services at a newly agreed deadline. 

Unless specifically agreed, I the artist remain indefinitely the sole owner of all artistic rights. Commissioned work is for personal use only and may not be reproduced, copied or altered in any way unless expressly agreed. 

I do give permission for my work to be used on social media platforms and encourage you to credit me @bsolomoncalligraphy where possible.

I am always happy to accommodate quantity changes where possible. If however the quantity decreases ,the original agreed upon terms remain in tact if the securing deposit has been paid. If a project style changes to an extent that significantly alters the agreed specifications as described in the original quote, a revised fee will be agreed upon before moving forward with the revised project. Please notify me at your earliest convenience if there are changes to your project. 

If you wish to cancel your order I am unable to refund any orders after commencing work. If work has started on your project you may be liable for paying for materials and time spent on your project. All deposits are non- refundable. Before starting any project I am able to cancel your project if I have been notified within 14 days. 

Any additional requests after a completed project has been received by the client will be considered as a new project and subject to a minimum order fee of £25. 

In the event of a project which I cannot fulfill due to unforeseen circumstances or illness that could not have been known at the time of the agreed project, I will immediately give notice to the client, issue a refund or reschedule the project for the next available opportunity. 

I suggest that for larger orders for place cards and envelope addressing a minimum of 15% additional blank products should be provided for each project. Paper and ink are natural products and will vary from one to another which may result in unexpected errors. Supplying additional products before starting your project will guarantee completion in time for your deadline. 

I require any text(s) to be submitted via a Word document or Excel spreadsheet. For envelope orders please use my spreadsheet. I take no responsibility in checking spelling or punctuation. Your submission of the text or guest list confirms you are happy for the text to be copied exactly as written. For commissioned pieces once the text has been submitted no changes can be made to the text. Any text, names or addresses which have not been submitted or only partially submitted by the requested date may result in a delay of your project. Projects booked and not ready to start at the scheduled time will either be rescheduled for the next available time, carry a rush fee, or taken off my schedule forfeiting the deposit. 

I do my best to proof read every project for human error. However in the event of any errors in your project which differ from the text submission, I request that you notify me by email of any changes needed within 24hours of receipt of your project in order for me to amend any errors as soon as possible at no additional charge. 

I take no responsibility for corrections due to incorrect text submission, any corrections needed to be made after the project completion should be emailed at the earliest convenience and will be charged at the standard rate originally quoted per item. A set up fee for corrections and changes after completion of any order will apply and will be charged at £25. 

For larger orders I require a 50% non refundable deposit to secure your project in my schedule for your intended time frame. When projects have a shorter deadline I require payment in full to start work at the earliest convenience. The remaining balance must be paid in full prior to shipping for larger projects regardless of the requested job completion date.  Alternative expedited postal services will be reflected in the final invoice in order to guarantee delivery of your project within the expected timeframe.  

If payment has not been received by the agreed upon date, I am unable to start any work. Payment which has not been received after project completion will incur a late fee at a rate of £25 per week until the balance is paid in full.

For digital work payment must be received in full before commencing work.

Dependent on my schedule, I can at times take on rush orders. Projects which are to be completed within 5 days require payment in full and dependant on the scope of your project may be subject to a rush fee of up to 50%. Projects to be completed within 24- 48 hours will incur a 100% rush fee and are subject to expedited shipping services.

Payment details will be provided in the initial invoice prior to commencing any work. If you have any questions please email me at info@bethanysolomon.co.uk and I will be happy to help.

I always use a tracked and fully insured postal service. This will be itemised separately on your invoice and will vary due to the scope of your project.  For any undelivered orders please contact me as soon as possible ( within 5 working days of the expected delivery date). I take no responsibility for orders which are undelivered due to receiving incorrect addresses details for the recipient(s). After 5 working days of undelivered orders to the correct address given, I am unable to take any further action to locate, receive compensation or redo a project after this time frame. All orders will be packaged as safely and securely as possible with every effort made to ensure your stationery arrives in perfect condition. Once the parcel is handed over to the delivery partner I will not be held responsible for any loss or damage incurred. For overseas orders import fees, taxes and custom charges may apply and is the sole responsibility of the client. 

The client agrees to indemnify and hold the calligrapher harmless against all liability, cost, loss, expense (including reasonable legal fees), injury, property damage, or damages paid, incurred or occasioned by any claim, demand, suit, settlement, or recovery recovery against the calligrapher, without limitation, arising out of breach or claim of breach of this agreement and for any alleged defects in the products or services provided. 

Client agrees that the maximum amount of damages s/he is entitled to in any claim relating to this agreement or the services described in this agreement are not to exceed the total cost of services paid to the calligrapher by the client.